Frequently Asked Questions
1. How long does shipping take?
Orders are processed within 1–2 business days. Once dispatched, delivery times depend on your selected shipping method:
- Economy Shipping – 5–8 business days
- Standard Shipping – 5–10 business days
Orders placed on weekends or public holidays will be processed on the next available business day.
2. Is shipping free?
Yes. We are pleased to offer complimentary shipping on all orders to Germany and the United States. No minimum purchase amount is required, and both Economy and Standard shipping options are available at no charge.
3. Which countries do you ship to?
We currently ship to Germany and the United States. Please contact us if you have questions about delivery to other regions.
4. Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at Support@megoha.us or +49 172 449 5009.
5. What if my item arrives damaged?
We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damaged item and we will arrange a replacement or full refund.
6. Do you accept returns?
Yes. We offer a 30-day return policy on unused items in their original packaging. Please contact us to initiate a return.
7. Are your products covered by a warranty?
Selected products come with a manufacturer's warranty. Please refer to the individual product page for warranty details.
8. How do I track my order?
Once your order is shipped, you will receive a confirmation email containing your tracking number. You may use this to monitor your delivery via the carrier's website.